Website Privacy Policy

This Privacy Policy applies to all personal information collected by Intellifold Process Mining Operations Pty Ltd (we, us or our) via the websites located at https://www.intellifold.ai and https://www.intellifold.com.au/ (Website) and our Process Mining Solution Services at https://app.processmining.intellifold.com.au/ (Services).

What information do we collect?
The kind of Personal Information that we collect from you will depend on how you use the website and services.

The Personal Information which we collect and hold about you may include the following:
Types of information
The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.
How we collect your Personal Information
Purpose of collection
Security, Access and correction
Complaint procedure
If you have a complaint concerning the way we maintain the privacy of your Personal Information, please contact us as on the contact details set out at the bottom of this policy. All complaints will be considered by our Data Privacy Officer, and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
Overseas transfer
Your Personal Information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your Personal Information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles, and we will not be liable for any mishandling of your information in such circumstances.
GDPR
In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. Where this is the case, there may be additional rights and remedies available to you under the GDPR if your Personal Information is handled in a manner inconsistent with that law.
How to contact us about privacy
If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us via email or website contact form.

Website Terms & Conditions of use

About the Website
Acceptance of the Terms
You accept the Terms by remaining on the Website. Where the option is available in the user interface, you may also accept the Terms by clicking to accept or agree to the Terms.
About the Service
Acceptable use of Service
Security and Data Privacy
Intellifold takes your privacy seriously and information provided through your use of the Website and/or Services are subject to Intellifold’s Privacy Policy, which is available on the Website. The Privacy Policy also addresses Intellifold’s processes, policies, and obligations in respect of Process Mining Solution Services security breaches.
Data Use
Intellifold collects, stores, and processes your data as part of the registration process and use of Process Mining Solution Services. The data is used to provide Services to you, as well as to facilitate Intellifold’s business operations. The Privacy Policy outlined how your data is collected, stored, and processed by Intellifold. The Privacy Policy also addresses Intellifold's processes, policies, and obligations in respect of data encryption and removal requests.
Subscription to use the Service
Payments
Refund Policy
Copyright and Intellectual Property
General Disclaimer
Limitation of Liability
Termination of Contract
The Terms will continue to apply until terminated by either you or by Intellifold as set out below.
Indemnity
You agree to indemnify Intellifold Process Mining Operations Pty Ltd, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:
Dispute Resolution
Venue and Jurisdiction
In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of New South Wales, Australia.
Governing Law
The Terms are governed by the laws of New South Wales. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of New South Wales, Australia without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.
Severance
If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed, and the rest of the Terms shall remain in force.

Cookie Settings

These Cookie Settings apply to all websites and functionality offered via the Intellifold domain located at https://www.intellifold.com.au (Website) and related pages.
What Are Cookies?
Cookies are small text files that are placed on your device when you visit our website. They allow us to recognize your device, store your preferences, and enhance your browsing experience. Cookies can be "first-party" (set by us) or "third-party" (set by other parties like analytics or advertising partners).
Types of Cookies We Use
Managing Your Cookie Preferences
You can manage your cookie preferences through the following methods:
Changes to This Cookie Settings Document
We may update this Cookie Settings document from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please revisit this page periodically to stay informed about our use of cookies.
Contact Us
If you have any questions or concerns about our use of cookies, please contact us via email or website contact form.
Targeted, cost-effective, easy to work with:

Solutions that deliver the insights to unlock value

No matter your industry or source systems, together we deliver the targeted process solution to expedite discovery, actioning, and ongoing monitoring.


Discover our range of intelligent solutions designed to drive improvement across your business. From cost reduction, efficiency and automation to risk mitigation and compliance reporting, Intellifold has you covered!

Deep Dive into Intellifold's 'Working Capital' Solution

Discover how Intellifold's 'Working Capital' solution can help your business reduce costs, improve efficiency, and mitigate risks.

Approach:

Intellifold's 'Working Capital' solution combines deep system understanding and AI-driven capabilities to help you get insight into Accounts Payables and Receivables as well as Inventory holdings. Our solution supports monitoring the Australian payment act for small businesses.

Benefits:

Expedite discovery, actioning, and ongoing monitoring of customer and supplier payment terms, baseline or due date changes, actual payment behaviour, or the insights to actively manage inventory aging and optimise location holdings to improve working capital requirements.

Smooth and secure onboarding with our 'Client Onboarding' solution

Client onboarding processes are crucial to get right, especially in a regulated environment. Whether it's gathering the relevant identification information or supporting clients with product or service orientation. It has to follow required steps without delays.

Customer Experience

Clear insight into process bottlenecks, delays, and automation opportunities. What scenarios are not running smooth, is it our performance or an opportunity to improve the steps involved for the customer.

Compliance

Are all onboarding activities following the appropriate steps to adhere to our internal and external compliance criteria. Where can we improve to make it easier for our customers.

Get in control:

Mitigate Risks and Ensure Compliance with 'Continuous Controls Monitoring'

Continuous Controls Monitoring is a crucial process to identify and address potential risks, control failures, and compliance needs. By monitoring and analysing the operating effectiveness of controls, organisations can proactively detect and prevent fraud, errors, and other compliance issues.

Detect Risks

Identify potential risks and compliance issues, perform root-cause analysis, and action improvements. Our continuous control monitoring solution helps to manage and steer your process and support audits.

Prevent Fraud

Proactively detect and prevent fraud, errors, and compliance issues. Our solution offers live detection, comprehensive audit logging, and intervention capabilities, enabling you to address and prevent potential issues before they escalate.

Slash resolution times and proactively prevent recurring incidents with 'Incident Management'

Resolve issues faster and ensure critical services stay online. Reduce repeated incidents and the costs to support IT, while achieving SLA compliance.

Intellifold’s Incident Management solution identifies the high-impact incidents, process bottlenecks, and manual rework. It helps your team reduce incidents by proactively preventing problems. Your focus: improving user satisfaction for a more resilient, future-ready IT environment.

Minimise equipment downtime with 'Maintenance Optimisation' solution

Asset heavy organisations need reliable equipment and maintenance processes to resolve issues effectively. This requires the right balance between preventive maintenance and repair, and the effective use of technicians and other resources.

Reduce downtime

Clear insight into what equipment is creating challenges. Do we need to change maintenance plans to be more effective? Apply prediction to address where problems might occur.

Improve efficiency

Is it scheduling, material shortages, or people causing the delays in completing maintenance work orders. What status changes consume most time and under what scenarios.

Optimise your claims handling and improve customer satisfaction with 'Claims Management'

The Claims Management solution tracks claims intake, processing, and customer communication. It highlights inefficiencies such as reassignments, adjustments, and reopen rates. It shows bottlenecks in contact, payment, or closure. What are indicators for claims and where do these need attention.

Automation

Show performance issues and how process automation is working. Track how intake, handling, and customer communication can benefit from the use bots or AI agents, and where humans remain critical.

Compliance

Indicators for fraud, overpayments, misalignments with policies and the alerts to timely intervene. Optmise your claims handling with full process transparency and continuous monitoring.

Complaint Handling analysis

Discover how Intellifold's 'Complaint Handling' solution can help your business improve the handling of complaints.

Approach:

Our solution helps to identify what is working and where the process needs to be improved to retain clients

Benefits:

Clear actions for improving complaint handling in real-time. Where do we see patterns that result in unsatisfied clients and how to timely intervene.

Cost Reduction and Better Spend Management with 'Spend Analytics'

Our Spend Analytics solution empowers businesses to reduce costs and optimize spend management. By leveraging data-driven insights, companies can identify areas of inefficiency, streamline procurement processes, and make informed decisions to drive cost reduction and maximize ROI.

Cost Reduction

Identify areas of inefficiency, streamline procurement processes, and make informed decisions. Our AI driven spend categorisation provides quick and reliable insights across UNSPSC or internal categorisation levels.

Source Strategy

Optimize spend, drive cost reduction, and maximize ROI with our Spend Analytics solution. Insight into contract use, adherence and performance. Detailed insight for spend consolidation and supplier negotiation.

Price optimisation:

Detailed cost analyses with 'Cost to Serve'

Improve profit margins with our innovative 'Cost to Serve' solution. By analysing the various cost elements associated with your products and services, we help you identify what generates most revenue and what needs attention. It supports implementing the right strategies to streamline operations, reduce costs, and drive profit margins at a granular level.

Streamline operations with our 'Process Excellence and Automation' solutions.

Our Excellence and Automation solutions identify the bottlenecks, rework activities, and inefficiencies in both process execution and in between process steps. It highlights automation rates across the activities, shows user dependencies, and informs the business case for automation. Develop the plan how AI Agents, Workflows, RPA and low-code solutions can be best applied to uplift performance and measure the impact and benefits in real-time.

ESG and Sustainability reporting

Our Sustainability solution offers a comprehensive approach to managing your organisation's carbon footprint. Understand, track, and measure carbon emissions across scope 1, 2, and 3 with ease. Identify data and process gaps, implement accurate measurement, and perform critical calculations, including assumptions and uncertainties. Generate Sustainability Reports that meets the latest climate-related disclosures and align with the climate reporting legislation. Stay ahead of the curve and showcase your commitment to sustainability with our cutting-edge solution. Act today for a greener tomorrow.

Ensuring Reliable and High-Performing Business Partners

Our 'Partner Reliability' solution is designed to ensure the utmost reliability and performance of your customers, suppliers, and/or contractors. By leveraging our deep industry knowledge and advanced analytics, we help you identify trustworthy partners, mitigate risks, and optimise collaboration for mutual success.

Enabled for market leading systems such as:

Get in Touch

If you have any questions or need more information:

Email

Send us an email and we'll get back to you

info@intellifold.com.au

Phone

Give us a call and let's discuss your needs

+61 2 9375 2265

Office

Visit our office for a face-to-face conversation

Level 17, Chifley Tower
2 Chifley Square, Sydney
NSW 2000, Australia